Toshiba's Stratagy Enterprise Server Voice Processing System
 

 Toshiba offers two new voice processing solutions, Stratagy Enterprise Service (ES) Release 3 software and Toshiba's most cost-effective Stratagy ES Model, the C1 Platform with advance IVR software. Both feature proprietary integration with Toshiba's new Strata CIX® line of new-generation digital business telephone systems as well as Toshiba 3000-series digital telephones.

Developed for Toshiba's popular Stratagy ES Voice Processing System, which accommodates up to 96 ports of voice mail, Stratagy ES Release 3 Software delivers significant enhancements, including call handling, unified messaging, automated speech recognition, and text-to-speech capabilities. Toshiba's new Stratagy ES Model C1 Platform is a completely new voice processing solution developed specifically to meet the needs of smaller system users requiring up to four ports of voice mail.

Proprietary Integration with Toshiba's New Strata CTX Line of Products
Designed specifically for use with Toshiba's new Strata CTX digital telephone systems, Stratagy Release 3 Software and Stratagy ES Model C1 Platform provide proprietary integration for comprehensive communication between the systems.

Integration with Toshiba Strata CTX and Digital LCD Telephones
Both Stratagy ES Release 3 and Stratagy ES Model C1 are fully integrated with Toshiba 3000-series and 2000-series LCD digital telephones, allowing feature display on the telephones' Liquid Crystal Display (LCD) and message control using soft keys.

When used with the new Toshiba 3000-series digital telephones, many functions of the Stratagy ES voice mail system can be displayed on the digital telephone's larger LCD and operated by soft keys, making it easier for users to operate certain features, such as Play, Reply, Pause, and Delete. Voice prompts still play over the handset should the user prefer to use them.

This proprietary integration also enables a "Call Record" feature that allows the recording of telephone conversations directly into a Stratagy ES voice mailbox. This feature is useful for recording important conversations, such as tech support, customer service, and other technical calls.

Features also enabled with the system integration include "Direct Transfer to Voice Mailbox" capability, which allows calls to be transferred directly to a user's voice mailbox without waiting for the call to forward from the called party's telephone. This is particularly useful for transferring calls to voice mail boxes of employees who are not in the office, helping to prevent callers being bounced around before getting to the right voice mail box.

The new Strata CTX "Voice Mail Conferencing" feature provides the ability of conference members to be able to record conference calls into Stratagy ES mailboxes. This feature enables the conference members to refer back to the saved conference call and play, fast forward or rewind to review important parts of the call. This feature also enables playback of voice messages to conference members, a useful feature when the conference relates to a customer support or technical issue.

Stratagy ES Release 3 Enhancements Improve User Experience
Release 3 software brings to Stratagy ES significant new enhancements for improved productivity and control of the voice processing system, including:

• Automatic Speech Recognition (ASR) Automated Attendant - New administration functions include the ability to create and manage synonyms for a user's name, such as "Jon" for "Jonathan." There are also new options for assignment of a mailbox's ASR automated attendant privileges, including auto attendant transfer, user log-in and direct messaging.
  
   
• Text-to-Speech Enhancements - With Release 3, Stratagy ES unified messaging users can now forward and reply to email messages that have been read to them via text to speech. This feature greatly speeds up the process of replying to or forwarding messages.

New Stratagy ES Platform Model C1 For Up to Four Ports
The Stratagy ES Model C1 platform is Toshiba's most cost-effective Stratagy ES model, the C1 platform is a smaller voice processing platform designed to meet the needs of customers requiring up to four ports of voice mail with a fully featured voice processing solution and the benefits of Strata CTX integration.

The new Stratagy ES Model C1 is offered with Toshiba's new Strata CTX in three hardware and two software configurations, offering a choice that meets smaller customer requirements.

Our field service or customer premises service area includes the metropolitan areas of Los Angeles, Orange, San Bernardino, Riverside and Ventura Counties of California.